This can be a prosperous time for the service industry. While people are losing jobs, spending less, and feeling on the edge, the service you provide to your existing customers is critical in building loyalty to your company.
There are many forecasts as to how long this economic downturn will last. I'm not sure any of us really knows... Let's ride it out and remember that current customers will stick with you if serviced well. Join forces with all customer touch points in your company and focus on your existing customers.
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