i'm here at HDI with about 3000 people manning a booth with colleagues, demoing our product, and speaking about my company and virtual workforces (a topic for future blog).
i've already seen the full spectrum of the service experience and the event isn't over yet!
the event lead, cheri, has been remarkable. you can see the detail in the details. real service in action. she doesn't miss a beat.
the business center is one of the best i've seen. robert went above and beyond to reassure me that there was no need to worry...we'd have our order in time...and we did, the second and third order too.
one of the support staff (not from the HDI team) came by to collect $$$. better said, an expiration date for a credit card that didn't come through via fax. i tried very hard to allow room for the stress that must be felt during the final steps of pulling off this huge event, but he clearly could use a dose of the service skills we learn and teach.
yep, the full spectrum.
i hope the projector works tomorrow morning.
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