give your service rep a break...

often we call service when we are in need. sort of what service is all about... i know i can be on edge, ready to hear 'no', or some lame excuse for not getting what i want. i suggest approaching the call for service in another way. call with the expectation that you'll get exactly what you want (within reason, of course) and save the negative expectation and response should you not get it. i have a hunch the service rep's willingness to serve will increase and your frustration will decrease.